When introducing technology into schools, we are inherently opening the door for an increase in broken devices. Things happen and technology breaks, but what are you supposed to do when you get that email from a student, parent, teacher, or administrator saying they have a broken Chromebook? Although you may have your own procedures, here are a few options you should consider when determining what to do with a broken device in your school. 

1. Repair In-House 

If you have some experience with repairing Chromebooks or similar devices, performing in-house repairs might be the solution for you. When doing your own repairs, we recommend you keep a hefty stock of your frequently damaged Chromebook parts - typically these include batteries, keys, trackpads, screens, covers, etc. Although in-house repairs aren’t for every school district, it can help schools save money on their Chromebook repairs due to low part and labor costs.  

2. Send to a Repair Depot 

If you don’t have the experience or time to repair Chromebooks in-house, that’s okay! Chromebook Repair Depots are another great option to explore. Repair depots have extensive knowledge and experience to repair your Chromebooks in short processing time. Some companies such as Tech Defenders, have Mobile Device Repair Management Systems that track, monitor, and report throughout the entire repair process, so you’re always informed about your devices.


3. In-Warranty Repair 

It’s very common for school districts to purchase manufacturer warranties when integrating large fleets of devices into school districts. If one of your EdTech devices gets damaged and is still covered by the warranty, contact the manufacturer for an in-warranty repair. 


4. Trade-In for New Device 

If the broken device has been deployed for several years, trade-in might be your best option since the standard life for a Chromebook is five years. With a device trade-in, you’re able to get cash or internal credit that can be applied towards a new device, warranty, and parts if needed. 


Chromebooks are a great way to customize the learning experience and keep students engaged. It’s important to have a plan of what to do when an EdTech device malfunctions or ultimately, breaks. If you’re interested in repairing Chromebooks in-house, we carry hundreds of high-quality Chromebook parts. Contact us today for a free, custom quote!